Trust of customers is built on a foundation of strong privacy and data protection practices. Robust privacy and practices are therefore key in any organisation.
Privacy concerns exist wherever personal information is collected, stored, used, and finally destroyed or deleted – in digital form or otherwise. Lack of transparency to customers about how their information is managed is the root cause of many privacy complaints. The challenge of data privacy is to utilise data to enable benefits to an organisation while protecting individual's privacy. Since the laws and regulations related to privacy and data protection are constantly changing, it is important to keep abreast of any changes in the law and to continually reassess compliance with privacy and security regulations.